Amplify is AI-powered customer support automation that actually resolves tickets—not just deflects them. It reads every support ticket, pulls context from your connected tools (Stripe payment history, Zendesk ticket history), drafts personalized responses with specific account details like exact amounts and dates, and executes actions like processing refunds. Think of it as an AI teammate that handles the repetitive work so you can focus on complex issues.

How is Amplify different from Zendesk AI or Answer Bot?

Zendesk AI suggests help articles and assists agents. Amplify actually resolves tickets. The key differences: 1) Amplify pulls data from Stripe (payment history, subscription status) not just Zendesk, 2) Amplify drafts responses with specific account details like '$387 refunded to Visa ending 8842' instead of generic templates, 3) Amplify can execute actions like processing refunds, not just suggest them. It's the difference between 'here's an article' and 'done, your refund is processed.'

How do I connect Zendesk with Stripe for support automation?

Amplify connects Zendesk with Stripe through OAuth—no API keys or custom development needed. Once connected, when a billing-related ticket comes in, Amplify automatically pulls the customer's Stripe payment history, subscription status, and refund history, then uses that data to draft accurate responses. You can even process refunds directly from the ticket without switching to Stripe.

Can Amplify automatically process refunds?

Yes. Amplify can process refunds in Stripe directly from a support ticket. It identifies the relevant charge, queues the refund action, and you approve with one click. In Autopilot mode, it can even process routine refunds automatically based on rules you set. Every action is logged in a complete audit trail.

How much time does Amplify save?

Support teams using Amplify save 2+ hours per day. A ticket that normally takes 8-15 minutes (lookup customer in Stripe, check Zendesk history, write response, process refund) takes about 30 seconds with Amplify. Teams report resolving 12 tickets in the time it used to take to handle 1, and actually achieving Inbox Zero consistently.

Is Amplify a chatbot?

No. Chatbots handle live conversations and typically deflect with FAQ articles. Amplify handles your ticket queue (email, Zendesk tickets) and actually resolves issues by pulling real data and executing real actions. It's not about deflection—it's about resolution.

What tools does Amplify integrate with?

Currently: Zendesk (tickets, customer data, history), Stripe (payments, subscriptions, refunds, invoices), and Google Sheets (custom data, pricing tables). Coming soon: Intercom, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Slack, and Shopify.

How does Amplify handle sensitive customer data?

Amplify uses OAuth connections only—we never store your credentials. Customer data flows through for processing but isn't stored. Every AI action is logged in a complete audit trail. You control autonomy levels: Supervised mode requires approval for every action, while Autopilot mode (optional) handles routine tickets automatically based on your rules.

What's the difference between Supervised and Autopilot mode?

Supervised mode: AI drafts responses and queues actions, but you review and approve everything before it executes. Best for getting started. Autopilot mode: AI handles routine tickets automatically based on confidence thresholds and rules you set. Edge cases and complex tickets still get escalated to humans. Best for teams ready to scale.

How much does Amplify cost?

Amplify is currently in private beta. Founding members get lifetime pricing lock (your price never increases), all features, priority support, and input on the roadmap. Standard per-seat pricing will launch after beta. Join the waitlist at getamplify.ai for early access.

How do I get started with Amplify?

Join the waitlist at getamplify.ai. Once you get access: 1) Connect your tools via OAuth (Zendesk, Stripe, Sheets), 2) AI starts processing your ticket queue, 3) Review drafts and approve actions, 4) Optionally enable Autopilot for hands-free resolution. Setup takes about 10 minutes.

What if the AI makes a mistake?

Every response includes confidence scoring—you can see how certain the AI is before approving. In Supervised mode, nothing executes without your approval. In Autopilot mode, you set confidence thresholds (e.g., only auto-send if >95% confident). All actions are logged with complete audit trail, and most can be rolled back.

Amplify - AI Customer Support That Actually Resolves Tickets